Refund Policy

1. Chedo subscriptions (paid by estates)

• Monthly plans: you can cancel at any time. The plan runs to the end of the month already paid and is not charged again. Part-months are not refunded.
• Yearly plans: if you cancel within 14 days of paying, we refund the full amount. After that, we refund the unused whole months, less the 2 free months included in the yearly price.
• If you were charged by mistake, or charged twice, we refund the extra amount in full.

2. Dues and levies (paid by residents)

Dues and levies are set by your estate and the money goes to the estate's bank account. Refunds of dues are decided by your estate office, so please contact them first.

Chedo never lets you pay more than you owe. Bills of ₦200,000 or less are paid in full; bigger bills, like a levy, can be paid in parts. If you paid twice by mistake or for the wrong home, tell your estate office: the money is in the estate's account, and they can sort it out with you.

If a payment left your bank but does not show in Chedo, contact us with the date, amount and bank reference and we will trace it with Paystack.

3. How refunds are paid

Approved refunds go back to the card or account the payment came from, through Paystack, usually within 5 to 10 working days depending on your bank. Payment processing fees already charged by Paystack may not be returnable.

4. How to ask

Email contact@chedo.app or call 0704 922 0705 with your estate, flat, the payment date and amount. We reply within 2 working days.