Terms of Service

1. About Chedo

Chedo is provided by FEZZ Core Limited (RC 9935297). It lets properties manage visitor access, deliveries, notices, emergency alerts and the collection of dues and levies.

2. Accounts

Estates sign up and add their managers, residents and gate officers. You must give accurate information, keep your sign-in details private and tell us or your estate office if you think someone else has used your account.

The estate is responsible for who it adds, removes or suspends, and for the charges it sets for its residents.

3. Acceptable use

You agree not to:

• use Chedo to harass anyone, or to send false alerts or misleading notices;
• share visitor codes with people who are not meant to enter;
• try to access another estate's information or another person's account;
• interfere with, copy or reverse-engineer the service.

We may suspend accounts that break these terms or put others at risk.

4. Security is shared

Chedo helps gate officers check who is expected, but it does not replace an estate's own security arrangements. Decisions at the gate remain the responsibility of the estate and its officers. Emergency alerts are delivered as quickly as networks allow, but are not a substitute for calling the police or emergency services.

5. Fees and payment

Estates pay for Chedo per home, monthly or yearly, at the prices on our pricing page or as agreed in writing. Prices may change with at least 30 days' notice.

Residents' dues and levies are set by their estate and paid to the estate through Paystack. Chedo may keep a service fee agreed with the estate. Paystack's own terms apply to payments.

Unpaid subscriptions may lead to the estate's access being limited after notice.

6. Messages

Chedo sends service messages by app notification, WhatsApp, SMS and email. You can change which channels you receive in the app, except urgent safety alerts sent to the estate office.

7. Your content and information

Estates own the information they put into Chedo. We use it only to provide the service, as described in our Privacy Policy.

8. Availability

We aim to keep Chedo running at all times, and visitor codes can be checked at the gate even without network. We may pause the service for maintenance, and we are not responsible for outages caused by networks, providers or events outside our control.

9. Limitation of liability

To the extent the law allows, Chedo is provided as is, and FEZZ Core Limited is not liable for indirect or consequential losses, or for losses caused by the actions of estates, gate officers, residents or visitors. Our total liability to an estate is limited to the fees it paid us in the 12 months before the claim. Nothing in these terms limits rights you have under Nigerian consumer law.

10. Ending the service

Estates can stop using Chedo at any time; see our Refund Policy for what happens to payments. We may end the service for an estate that seriously breaks these terms. After an estate leaves, we delete its information within a reasonable time, except records we must keep by law.

11. Changes, law and contact

We may update these terms and will give notice of important changes. These terms are governed by the laws of the Federal Republic of Nigeria.

Questions: contact@chedo.app or 0704 922 0705.